Scout Logo 2020

Scout Events Shop

Scouts Victoria Events Merchandise

Shipping, Returns and Refund Policy

Product Returns

If for any reason you are not 100% satisfied with any of your purchase, you can return it to us in the original condition with tags still attached, within 30 days of the invoice date and we will refund the purchase price using the method in which you originally paid.  Please note it may take a few days for your refund to be processed by the banking system.

*Please complete the customer details on the reverse side of the invoice that came with your order and package that with the item(s) you wish to return.


Affix postage and then send it to:

Scout Merchandise at the Q Store

173-175 Ordish Rd, Dandenong South, 3175

Delivery in-person is difficult as our volunteers are not always in attendance. Please email us.


  • You can return within 30 days of receipt of order
  • The items must be in original condition with all labels and swing tags still attached
  • Please include your customer details on the reverse side of the invoice that came with your parcel. Fill in your details and attach it with your returned good(s).

You should allow 15 working days for your return to be processed and replacement item (if required) to be dispatched.


HOW TO EXCHANGEPlease complete the customer details and a legiblet note with the item you wish to exchange, and details, ie size larger or smaller or different colour.

Return the item to us at your postage expense and we will pay for the return postage to you for exchanges of this nature



Please provide your re-order details  and customer details and we will process your reorder with your returns parcel.

Please include payment details for the full reorder amount.  The reorder is a new transaction and will be charged using these details.

NOTE: If exchanging a style for an alternative size or color, then there are no charges incurred for the item or postage, see above

If the information above is not followed this may result in delays of processing your return. If followed correctly, returned items will be processed within 15-20 working days.



If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to email us


Returns are credited in the manner in which they were originally paid.



If you need to cancel your order please contact us immediately at, If your order has not been dispatched we will cancel this and organise a refund or exchange.


If your order has been dispatched you will need to follow the returns procedure outlined above.



If you have an item that you believe is under warranty please e-mail  to with the details and you will be instructed how to proceed by one of our volunteer service team.



Your goods will be shipped to you by Australia Post. Every order incurs a postage charge to cover these costs and is directly related to the actual postage cost.

The Scout Events warehouse is staffed by volunteers who are not available at predictable times. We regret that we cannot run a front counter for direct purchases and order pickup. We do not arrange for direct pickup except under exceptional circumstances.

You can contact us by email  if you have any queries or difficulties in regard to your order delivery.


In the event that special items are offered for sale for PICK UP only, Australia Post charges will not apply.